What we charge
Remote System Support is a $40 monthly tune-up we do on your computer remotely. When something needs hands-on work, we come to you and bill by the hour, and subscribers pay less.
$40
a month for Remote System Support
$45
an hour on-site for subscribers
$25
trip charge within 20 miles
Remote System Support
A subscription that keeps your computer maintained year-round. Once a month we connect to each computer you've signed up and give it a tune-up. We clean out malware, run our optimization software and check that everything is healthy. You don't need to be home for it.
First computer
$40 a month
or $400 a year
One computer, twelve sessions a year.
Second computer
$20 a month
or $200 a year
Add a second computer for half the price.
Three or more
Quoted
give us a call
Tell us how many computers you have and we'll work out a price.
$80
Saved by paying for the year
Paying monthly for one computer comes to $480 over a year. Paying for the year up front is $400. A second computer saves you another $40.
Cancel any time
If you paid for the year, we refund the sessions you didn't use: $25 each for the first computer and $10 each for a second. Cancel after one month with one computer and you get $275 back.
Yearly subscriptions are billed once up front and due within 15 days. We'll send you a reminder 30 days before it renews.
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Subscribers: $45 an hour, $67.50 after hours
Non-subscribers: $55 an hour, $82.50 after hours
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Each visit is at least one hour. After that we round to the nearest half hour.
Our regular hours are 8:00 AM to 5:00 PM, Monday to Friday. Work outside those hours, or emergency work, is 1.5 times the regular rate. It goes by when we do the work, not when you called.
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Based on driving miles from our office in South Paris.
Within 20 miles: $25 flat
Farther out: $25 plus $0.70 for each mile past 20
We'll tell you what it is before we head out.
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These are billed by the hour at the rates above:
Data recovery
New machine setup
Troubleshooting a specific problem or failure
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Parts, hardware and software licenses aren't included. They're billed on top of labor and the trip charge.
If we drive out and nobody's there, we charge the one-hour minimum plus the trip charge.
On-site visits and other rates
When something needs hands on the machine, we come to you. Anyone can book a visit, and subscribers pay the lower rate.
Example bill
Subscriber 32 miles from our office in South Paris, one hour of work
Labor, one-hour minimum $45.00
Trip charge $25.00
Mileage, 12 miles at $0.70 $8.40
Total $78.40
Weekday, during business hours. Parts not included.
Cash, check or card all cost the same, and there's no sales tax, so the price you see is what you pay. Rates are current as of posting and may change at renewal. Ask us for the full Service and Billing Policy.
Want a price for your situation?
Call or text and tell us what's going on. We'll tell you what it'll cost before we start.